IT Support Companies (Glossary Definition)
IT support companies offer a range of services to firms that do not want to handle all IT issues in-house. They usually offer a range of packages designed to meet the needs of a diverse group of clients.
Many companies do not want to spend the time comparing minutiae regarding IT hardware, and would prefer to have someone else help them make the decision quickly and painlessly. This is especially true when IT is not a part of the core business.
Choosing a software suite that is both affordable and manageable across a company’s entire value chain can quickly turn into a difficult logistics problem. IT support companies help choose the best bundle of software, find discounts for bulk licensing, and help to maintain the software through patches and updates.
Getting new employees onboard with standard company procedures is an ongoing problem, especially without a strong HR department. IT support companies can handle the IT side of employee training, making those transitions as seamless as possible.
Providing tech support is probably the most common support service, getting employees through minor difficulties without losing time or spending a fortune on full-time technicians.
Has your firm used IT support companies in the past? Tell us your experiences in the Comments section below.
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