Microsoft Partner Support Promotes Products, Sales, and Development
Microsoft Partner Support offers help and advice to those VARs, MSPs, and other technology providers who have become members of the Microsoft Partner Network.
The support system breaks down into five main areas:
Customers can be demanding. They can also be knowledgeable. For any VAR or MSP faced with a clued-up (knowledgeable) customer, expertise is vital.
Microsoft Partner Support may be able to help. Pre-sales advice from Microsoft can provide the answers to questions customers are likely to pose. For deals worth in excess of $3,000, support is unlimited.
The support program includes help with technical questions. It covers more than 50 Microsoft products and technologies.
3. Design and Deployment
Customers often want bespoke (custom) solutions. Microsoft Partner Support provides technical design and deployment assistance to VARs and MSPs who need guidance.
4. General Partner Network Queries
All sorts of issues may occur during a partnership with an organization. Microsoft’s support mechanism aims to resolve these issues. Among the problems it tackles are account queries and resource difficulties.
5. Specialist Areas
As well as the above, Microsoft Partner Support covers specialist areas.
For example, network members can seek advice from online technical communities. They can work with Microsoft consultants. And they can join technical and marketing workshops such as those for Microsoft Office 365.
Any company that feels it could benefit from Microsoft Partner Support might wish to take a look at the Microsoft Partner Network (MPN). The support given can help develop a VAR or MSP business.
Have you used Microsoft Partner Support? Are you thinking of doing so? Please share your thoughts in the comments below.
And to follow-through on the ideas introduced in this short post, be sure to download your free copy of the quick reference guide to the 13 IT Channel Partner Programs for Growing Small Business Computer Consulting Firms.
Creative Commons Image Source: flickr Microsoft Sweden