{% set baseFontFamily = "Open Sans" %} /* Add the font family you wish to use. You may need to import it above. */

{% set headerFontFamily = "Open Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set pageCenter = "1100px" %} /* This sets the width of the website */

{% set headerType = "fixed" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */

{% set lightGreyColor = "#f7f7f7" %} /* This affects all grey background sections */

{% set baseFontWeight = "normal" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set headerFontWeight = "normal" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set buttonRadius = '40px' %} /* "0" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */

After you have updated your stylesheet, make sure you turn this module off

Computer Service Report Essential to SMB IT Professionals

by Ben Taylor on September 4, 2012

Computer Service Report Essential to SMB IT ProfessionalsNot all IT professionals are great at producing documentation, but a computer service report should really be considered an essential every time you do work on a client’s PC. Here are four reasons why:

1.       Computer Service Reports Control Your Accountability

Imagine that you do some work on a client’s computer, and later on that day, that person inadvertently destroys some of their data and decides to blame it on you.

If you have a computer service report, detailing exactly what actions you took on their computer, you can go a long way towards proving you were not at fault.

2.       Service Reports Can Jog Your Memory

If you work on numerous client PCs, it’s easy to forget exactly what steps you carried out on each.

By filling out a computer service report, you can easily look back at your actions next time the same computer arrives on your workbench.

3.       Computer Service Reports Support Your Invoices

If you encounter a particularly troublesome virus and end up having to bill several hours for fixing one PC, it’s good to have some supporting documentation if the client decides to query the amount.

4.       Reports Help with Change Control

If you have more than one person working on computers within your company, it’s essential to track who does what on each machine. A report like this prevents mistakes being made due to a lack of communication.

Do you produce a computer service report each time you work on a PC? Share your working practices in the Comments below.

And to follow-through on the essentials introduced in this short post, be sure to download your free copy of the special report on IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue.

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Wikimedia Commons Image Source: Fire Essentials

Topics: IT service contracts, managed services

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