More often, you're relieving someone else of computer maintenance duties they never wanted. It can be tough to reshape the business's relationship with its electronic tools, but it's also an opportunity to set up your IT franchise as the de facto IT department of that business.
Of course, that means more than responding to the occasional service call. It might mean getting down in some trenches with your customers.
24-Hour Help Desk
Many IT franchises, like TeamLogic IT and Nerd Force, include a central help desk for your customers that's always staffed. That's not necessarily good enough when the custom network setup you designed stops working because the customer's Internet service provider changed its configuration at 2am—to "minimize disruption."
The flip side to being the only one able to help your customers is obvious, and huge.
Since you're doing work for hire, you're obligated to provide documentation to your customers so that someone else could pick up where you leave off.
That doesn't mean a new contractor or internal staff will intuitively understand and remember the work you've already put into a customer's IT infrastructure. That's why establishing your IT franchise as an integral part of your customers' companies early in their life is so vital.
Have you become indispensable to your clients? Tell your story in the comments!
And to follow-through on the ideas introduced in this brief post, download your free quick reference guide to the 13 Computer Franchises that Start Up and Support Computer Repair, IT Consulting, and Managed Service Provider Businesses.
Creative Commons Image Source: flickr Jack Zalium
Topics:- Computer Consulting Business