Is there still a major need for on-site computer services?
The continuing popularity of cloud services and remote support products could cause IT professionals to pose this question, but there is no need for despair. This article presents three reasons why, for the time being at least, on-site computer services will remain in demand:
1. Not everyone is technical
Things that seem incredibly basic to IT professionals, such as connecting keyboards, monitors, and system units, still baffle many members of the population.
There will always be a market for on-site support from the many people who are terrified of messing around with plugs and cables.
2. Computers are used to access cloud services
3. Internet connections go down
Remote support is a non-starter when an Internet connection fails, and home users and small businesses don’t tend to have failover options. If the Internet goes down, many people would rather call in the “IT people” to fix it than suffer hours on the phone with an ISP.
Nobody is pretending that the IT support world hasn’t evolved. IT businesses do need to embrace the cloud and other new ways of doing things for fear of being left behind.
But people providing on-site support needn’t panic just yet—it’s unlikely that their clients would want to lose the reassurance of their presence.
Do you still provide on-site computer services? Share your experiences in the comments box below.
And to follow-through on this short article, be sure to download your free copy of the special report on IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue.
Wikimedia Commons Image Source: Jimmie
Topics:- Managed Service Provider MSP