10 Computer Consulting Marketing Tips that Attract Awesome Clients
If you’re looking to get more great B2B clients, you really need to plan ahead for how you handle your computer consulting firm’s marketing campaigns and related day-to-day activities.
Given that it’s all too easy to get sidetracked with the latest client emergency of the day, or award-winning employee drama, or a great-sounding new channel program promotion, focus is the key.
With this is mind, let’s watch a video that answers the question, “What are the best known ways to market computer consulting services?”
A lightly edited transcript follows below:
What are the best known ways to market computer consulting services?
Think B2B, Not B2C
First and foremost, let’s make sure we are thinking of B2B (business-to-business), as opposed to B2C (business-to-consumer). So, make sure that you focus either exclusively or primarily on B2B.
Home business users are extraordinarily
difficult to service profitably. For a lot of people (computer consulting business owners), the way they execute home computer repair and home business computer repair, it’s a lot more like charity as opposed to a profitable business. And I’m sure you do not want to accidentally
become a nonprofit agency or a nonprofit organization.
It’s really important that your business continue adding clients and doing so profitably, so you can continue to be there for your clients that really depend on you. So, first and foremost, when it comes to marketing your computer consulting services
, think B2B, not
Reach Prospective Clients Earlier in the Sales Cycle
Second, you want to reach them (prospective clients) earlier on in the sales cycle to grab mind share and plant the seeds for future engagement long, long, long before you get price-shoppers.
Get to people before they even realize they have a need. You are essentially training them to know that you are the
go-to person that they absolutely, positively have
to call when they have these needs.
In other words, you are snagging them and planting the seeds in their minds long
before they go in a scramble and are just looking for…on Google
, in the phonebook, or in the coupon pack, the person who calls them back the fastest and is the cheapest. You don’t
want to get into the fastest and the cheapest game.
It’s great to be a quick responder, but don’t put yourself into auction, bidding situations where you are essentially a commodity broker, which kills your (profit) margins and is really demeaning.
Figure Out What Your Prospective Clients Know, and Don’t Know, About IT
Recognize that non-technical business owners and managers, that are not IT professionals, generally don’t have a lot of experience hiring IT consultants.
Someone that owns a small chain of restaurants is very skilled at hiring chefs, wait staffs, and hostesses. But when it comes to hiring an IT company or VAR to put in a point of sale system (POS), the restaurant owner doesn’t have all that much IT expertise.
It’s very important that you plant the seeds early on in the process, so you don't end up with a lousy marketing plan, or lack of a marketing plan, that’s just putting you in the commodity broker bidding situation all the time.
You don’t want to get into price competition; it’s not a good place to be for the future growth of your business. It really even wasn’t the place to be 15 or 20 years ago.
Sell Your Value Proposition to Avoid Price Wars
Now more than ever, sell the value proposition of your company:
- What you bring to the table
- The long term business solutions that utilize technology as an effective competitive weapon to:
- Grow their businesses
- Grow new revenue sources
- Reduce overhead
- Improve productivity
- Add new revenue streams
- Grow to new locations much, much more efficiently
Reinvent How You Resell Products
Focus overall on selling your value proposition, as opposed to just pushing boxes.
It’s not about just lobbing some servers, or access points, or routers over the wall and shipping a bunch of stuff. It’s not about that at all. It hasn’t been about that for a long, long time.
A lot of the successful people in the computer consulting space don’t even resell products anymore. They just strictly spec out their clients’ needs for their IT infrastructure, plus:
- Get multiple price quotes
- Compare the quotes to help clients in the selection criteria
- Place the orders for the clients
- Track shipping
- Make sure that when the assets come in, they are properly tagged, inspected, setup, and customized
And all of that is just simply billed by-the-hour.
The old way was that you made about 10- or 15-percent profit margins and you charged for a limited amount of services that supplemented that.
A lot of computer consulting business owners are not even taking title of the products anymore.
They are not tying up their capital on lousy, low-margin product reselling. They are simply acting as procurement agents, as one of 15 or 20 value-added services that they get involved in with their clients.
And of course, you bill by-the-hour for that, just as you’d bill for any other work that you do for them... whether it’s configuration, testing, training, troubleshooting, consulting, advisement, strategy planning – all the other different things that you do with your small business IT clients on a regular basis.
Only Market Your Computer Consulting Services to Qualified Leads
It is very important, when you are trying to figure out the best known ways to market your computer consulting business, that you properly qualify your leads:
- Are they geographically desirable?
- Are they big enough, but not too big?
- Is there a good platform match with your firm’s expertise?
- Is there a good industry match?
- How do they get (IT) support now?
- How have they gotten IT support in the past?
Build Relationships with Trusted Business Advisors and Non-Competing Technology Providers in Your Community
Again, a lot of people ask the question, “What are the best known ways to market computer consulting businesses?”
The single strongest vehicle for most people (computer consulting business owners), and it costs hardly anything, is building relationships with local trusted business advisors and non-competing technology providers.
Make friends and build relationships with accountants, attorneys (solicitors), management consultants, advertising agencies, SEO consultants, and local non-competing technology providers, such as deeply-niched expert specialists in
Partner with any and all of these deeply-niched experts when you take care of the big picture (for your small business clients): anything and everything having to do with their IT needs.
Why are these relationships so very, very
These folks already
have the relationships with the clients that you
want to get a foot in the door with. These companies, these individuals, already have the really, really valuable trusted advisor relationships with the small businesses that you are trying so hard to get your foot in the door with.
So again, this is one of the most effective, but not so widely known ways (one of the reasons why it’s still very
effective) to market computer consulting services.
The key is to build up relationships with people (trusted advisors) in your local community.
Don’t Network One at a Time (Unless You’re in No Big Hurry)
All too often, with networking, you are thinking one relationship at a time: connect with a prospective client for handling of all their IT needs.
Why focus on just one prospective client at a time? That’s a nice consolation prize, but you are much better off building relationships with people (trusted business advisors) that can refer several prospective clients.
It’s up to you to figure out if you want to pay a referral fee, or barter services, or whether you are passing enough business their way, so that the relationship is fairly reciprocal.
That’s up to you to figure out when you are sitting down and talking about how you can work together, synergize, and how you can make the relationship mutually beneficial.
Become the Answer to the Question, “Do You Know Someone Who’s Great at IT?”
The key thing to keep in mind is that there are people (trusted business advisors) in your local community who are constantly asked for advice.
You call your accountant, “I’m having trouble getting good health insurance coverage for my business. Can you recommend someone?”
Or, “I’m getting the runaround with my 401(k) provider. Who do you use?”
Or you call your attorney and ask, “I know that you specialize in corporate law, but my neighbor is going through a really messy divorce. Can you recommend a good divorce attorney?”
This happens all the time (hopefully not the messy divorce part), where people are turning to their trusted business advisors and asking for referrals to other trusted business advisors.
So get yourself plugged into all of that. Make sure you participate in that because all of those leads you get are some of the highest quality leads you’ll ever get. Why? There’s usually a much quicker sales cycle, prospective clients have a lot less sales resistance, and prospective clients are not all that price-sensitive, which is better for your profit margins.
This (networking with trusted business advisors and non-competing technology providers) may be the lowest cost high-impact thing that you can possibly do.
Give yourself a goal of meeting one new person like this per month.
In terms of expense, people are willing to max out their credit cards to do big direct mail campaigns, big phone-book advertising buys, and all kinds of crazy pay-per-click (PPC) advertising stuff.
The reality is, “(Do) you know how inexpensive it is to take someone out to lunch or breakfast? And do this once or twice a month, or a couple of times a year?” It costs next to nothing relative to what that relationship can bring to you over a period of several months or several years.
And think long term with these relationships. It's not like you are going to go have a cup of coffee with them at Starbucks and they are going to immediately refer 10 clients to you.
It doesn’t work like that; it’s like building up friendships. They have to trust you first.
Plant the Seeds
A lot of times however, you can get to know trusted advisors and start to plant these seeds through:
- mutual acquaintances
- giving talks at organization meetings
- sponsoring or attending seminars
Be aware, there are certain kinds of influencers that can make an enormous, enormous
dent in helping you market your computer consulting business a lot, lot
more effectively -- much
more than worrying about just connecting up with one prospect at a time.
Try to meet with one
new contact like this each and every
Build and nurture these relationships.
Focus on how you can help them
, just as much as they can help you.
Just like any friendship, stay in touch at least four, five, or six times per year.
Sometimes it’s an email, sometimes it’s a phone call, “I feel like I haven’t seen you in ages. We’ve got to get together and go out to lunch. We’ve got to get together for drinks. We’ve got to get together and go to a ball game.” Build that chemistry. Remember, you can’t fake this. This can’t all
be done virtually (sorry, LinkedIn
). The firm handshake and eye contact are extremely
These folks can eventually become an extension of your sales force. And if it’s comfortable for you, and it’s comfortable for them, by all means pay a referral fee or finder’s fee.
It’s up to you with each individual relationship to work out what works best for them. But definitely, definitely take the time to build up these relationships, which can be done on a very
limited budget, and yet still get fantastic
Thanks for stopping by today and for asking this question, “What are the best known ways to market computer consulting services?”
We hope we’ve given you some good food for thought to put to use right away out there in the field. And we look forward to hearing your success stories real soon.
Tell Us About Your Computer Consulting Marketing Successes and Challenges
What kinds of marketing campaigns have worked best for you? What’s been a big failure?
What kind of marketing campaigns have been your biggest surprises?
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