When you create a computer consulting contract for your clients, you need to ensure that it meets their requirements, but at the same time lays out realistic and achievable expectations.
Here are some key points and essentials to keep in mind as to what to include in a computer consulting contract to ensure that everyone is kept happy.
Provide Clarity on Exactly What is Covered
If you intend to provide your clients with support on every facet of their infrastructure, then say so in the contract.
What is NOT covered is arguably more important at this point than what IS covered!
Clearly State Your Operating Hours
Set clear boundaries for your clients. If you only ever plan to be available during the working week, make sure every computer consulting contract you issue states this clearly.
If you do not do this, you can count on phone calls interrupting your weekend at the beach.
Although many clients will ignore these boundaries, stating them clearly in the contract means that you can politely remind customers when they are overstepping the mark.
Agree on SLAs
Ensure you include response and resolution times that your firm can consistently meet.
Include Detailed Terms and Conditions
Although producing a detailed list of terms and conditions is laborious, you only need to do it once and you can then include it in every computer consulting contract you issue.
Items to think about include stating that you are unwilling to work with unlicensed software and take no responsibility for problems caused by system changes made internally. There are likely to be legal implications specific to your country of business, so seek legal advice if necessary.
Including these items in every contract will give you peace of mind, and ensure that the service you provide is in line with your client’s expectations.
What do you include in a computer consulting contract? Please share your strategies in the comments box below.
And to follow-through on many of the ideas introduced in this post, be sure to download the free special report on IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue.
Creative Commons Image Source: flickr Schweiz-Russland