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On-Site Computer Services – A Dying Industry?

Is there still a major need for on-site computer services?

The continuing popularity of cloud services and remote support products could cause IT professionals to pose this question, but there is no need for despair. This article presents three reasons why, for the time being at least, on-site computer services will remain in demand:

1. Not everyone is technical

Things that seem incredibly basic to IT professionals, such as connecting keyboards, monitors, and system units, still baffle many members of the population.

There will always be a market for on-site support from the many people who are terrified of messing around with plugs and cables.

2. Computers are used to access cloud services

Even with things like office automation applications and games moving increasingly to the cloud rather than being locally installed, computers are still used to access cloud services online.

These are the same computers that are still prone to failed hard drives, fried motherboards, and faulty RAM—and, therefore, still need on-site computer services.

3. Internet connections go down

Remote support is a non-starter when an Internet connection fails, and home users and small businesses don’t tend to have failover options. If the Internet goes down, many people would rather call in the “IT people” to fix it than suffer hours on the phone with an ISP.

Nobody is pretending that the IT support world hasn’t evolved. IT businesses do need to embrace the cloud and other new ways of doing things for fear of being left behind.

But people providing on-site support needn’t panic just yet—it’s unlikely that their clients would want to lose the reassurance of their presence.


Do you still provide on-site computer services? Share your experiences in the comments box below.

And to follow through on this short article,  especially if you also support SaaS and IaaS, be sure to enroll now in our free 7-day eCourse: Go-to-Market Strategy 101 for B2B SaaS Startups and Scaleups.

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