When you start an IT consulting firm, be receptive to receiving feedback.
The American Express Open Forum website provides some areas where feedback can help the success of a business. We’ve adapted some ideas here for a computer business:
Concept development – The article gives an example of a company that made use of mentor advice during the conception phase of the startup. Mentors in the owner’s field questioned the viability of the service as she’d designed it, so she tweaked her offerings.
Pre-interview prospective clients – If the primary market for your IT consulting firm is local small businesses, then begin by asking local companies about their computer business needs. Find out about their equipment needs, service preferences, what’s working for them now, and what they wish they could have. Listen carefully and incorporate the feedback.
Use feedback forms – Feedback from customers is always useful, but especially so in the beginning. Use feedback forms for your early projects for two reasons: (a) You want an honest evaluation of your service; and (b) You can use the positive comments in future advertising. With permission, you can include the name of the company, which is even better.
Make your IT consulting firm a success by being open to listening to feedback. If you’ve found other ways to solicit useful feedback, please share them in the section below.
And to follow-through on the feedback loop idea introduced in this short post, be sure to download your free special report on How to Start a Computer Consulting Business: 6 Proven Ways to Build Your Initial Client Base.
Creative Commons Image Source: flickr Martin Bamford